Lowcountry Urology Clinics (LUC) is a private healthcare practice specializing in the treatment of urologic
conditions ranging from
infertility, urinary tract
dysfunction, prostate cancer treatment and kidney cancer to laparoscopic and robotic surgery, advanced stone
diseases and female urology.
The practice consists of thirteen physicians – as well
as nurses and support staff.
LUC offers six office
locations covering the entire
Charleston, SC area.
LUC’s Director or Operations, Terri Donovan, became increasingly frustrated by the amount of money she was required to spend to host and utilize her clinic’s EMR system.
In July 2014, she decided ‘enough was enough’ and began searching for a more
suitable solution: either replace their existing EMR system altogether – or find
a ‘less expensive’ way to ‘operate’ their existing system.
On a side note, LUC at that time was employing one full-time, in-house IT executive
to handle ALL responsibilities and duties across the clinic’s six locations.
The Solutions Team proposed its IT Live (Hosted EMR) and Virtual IT (IT Outsourcing) solutions as a cheaper alternative to switching to an entirely new EMR platform.
Through IT Live, LUC significantly reduced their hosting fees, and avoided spending additional money and time training their staff to operate new technology.
Low Country Urology Case Study
Through Virtual IT, LUC empowered The Solutions Team to manage their entire IT infrastructure for one flat monthly fee – equal to what LUC was paying their in-house IT executive. The Solutions Team provides a much-needed ‘team’ of experienced IT support personnel directly to LUC’s entire staff – enabling Terri to spend less time worrying about IT problems and more time running the clinic.